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Element Customer Cookie Policy


Our use of cookies and similar technologies

We use cookies to support key application functionality and to improve your experience of the application.

What are cookies and why do we use them?

Cookies are small files that websites place on your computer as you browse the web. Some cookies are key to the functionality of web applications, such as security ones, or to improve your experience of application.

The table below details Element’s usage of cookies:

CookiesDescriptionDescriptionType
pk_ref, _pk_cvarWe use cookies to help us track anonymous usage data of our Element marketing website and our Element apps (Element on web, desktop and mobile, and the Element Matrix Services web app) - this data helps us understand how our users are using the application so that we can make improvements. Our analytics are powered by the Free and Open Source analytics platform Matomo, hosted entirely within our network. We don't share any analytics data with third parties.1 yearAnalytics
_pk_id, _pk_sesWe use cookies to help us track anonymous usage data of our Element marketing website and our Element apps (Element on web, desktop and mobile, and the Element Matrix Services web app) - this data helps us understand how our users are using the application so that we can make improvements.30 minutesAnalytics
__cfduidWe use Cloudflare to mitigate the risk of DDoS attacks. Cloudflare uses the __cfduid cookie to identify individual clients behind a shared IP address and apply security settings on a per-client basis.4 weeksNecessary
connect.sidWe use Stripe to process payments. Stripe uses a number of cookies to support its payment processing. This cookie will only be deployed in your machine if you purchase a subscription frorm EMS (Element Matrix Services)1 weekFunctionality

For more details on Element’s approach to privacy and data protection, please consult our Privacy Policy.